PROFESSIONAL'S DIRECTORY SERVICES REQUIREMENTS
Last Updated: May 1, 2019
Welcome to HomePro Match! HomePro Match, a service owned and operated by Basement Systems, Inc., provides a searchable online directory to assist home owners and commercial property personnel to find and connect with a registered professional contractor ("Professional") and offers informative content about home and commercial property maintenance on its website (our "Services").
If you are a professional contractor wishing to register with HomePro Match to be included in the HomePro Match online directory of contractor service providers and receive other promotional service offerings provided to Professionals ("Directory Services"), you must abide by these Professional's Directory Services Requirements ("Requirements").
By using our Site or accessing our Directory Services, you signify that you have read, understood, and agree to be bound by these Terms, which may be updated from time to time, in our discretion. We encourage you to periodically check back on these pages that set forth the Terms to ensure you are up-to-date on the current Terms. If you object to any terms, you may terminate your account.
- Directory Services Description and Account Set Up
- Your Obligations in Creating a Profile Period
- Directory Services Leads
- Data Collection
1. Directory Services Description and Account Set Up.
Description. A professional contractor who signs up for Directory Services is provided a business listing in our searchable online directory of professional contractors, a profile webpage on our Site, and such other offerings as listed on our Site from time to time, subject to its compliance with these Terms. In return, the professional contractor pays us a fee for all Leads (as that term is defined in the Lead Section below) that it receives as a result of its receipt of Directory Services.
Sign up and Collection of Information. Contractors wishing to sign up for the Directory Services are required to fill out a registration form and provide us with the following information:
Your current business information, including contact information
A brief description of your business including types of services offered and geographical range
A current valid license registration number applicable to the type of contracting service you sign up for as a Professional
Your trademarks (including logo)
Any other relevant information we may request about your business for which you agree to cooperate and promptly comply.
Registration Information Usage and Consent to Use. By signing up for the Directory Services, you represent and warrant that you are qualified and capable of performing the services set forth in your registration form and you consent to have us and our authorized third party consultants and subcontractors to use your registration information in order to evaluate your application and to provide the Delivery Services on your behalf and to promote the Services subject to the requirements of Section 2(b) below.
Screening. Directory Services applicants are subject to a screening of their background by us that could include a verification of your license, information about your business and services from publicly available and open sourced information, including your web-based ratings and reviews, among other possible criteria. You consent to such screening as part of the application process.
Account Set up. Upon review of your application including verification of your email and contact information we will alert you of our acceptance or rejection of your application, which decision shall be determined in our absolute sole discretion in accordance with applicable laws.
If accepted, you will be permitted to access the Directory Services only after we have received your confirmation to be subject to these Requirements. As a Professional, you will be set up with a password-protected account that will allow you to create and maintain your business profile using an account configurator ("Profile"), the contents and elements of which will populate your online profile page ("Profile Page"). Your Profile Page which will be included in our database as part of our online directory of Professionals, and if any element of your Profile or Profile Page listing is displayed as a result of a User’s search results, we will provide a unique Contact Form with phone number and hyperlink to your Profile Page. For additional instructions on how the Profile works, please see your account.
Once you have set up a complete Profile on our Site, Users will be able to access your Profile Page or elements of your Profile in connection with their search of our database using the searchable online directory and/or filling out an online search request. Users interested in your contracting services can elect to fill out a service request online form or contact you directly using the information we provide on the form, the search results, or on your Profile Page.
You understand and agree that we reserve the right to contact Users to obtain their feedback and reviews with respect to any contracting services you provide them and to post such feedback and reviews on our Site.
FOR RECORDKEEPING AND VERIFICATION PURPOSES, WE WILL TRACK, MONITOR AND RECORD ELECTRONIC COMMUNICATIONS MADE BY A USER TO YOU THROUGH THE HOMEPRO MATCH SITE.
2. Your Obligations in Creating a Profile.
In addition to complying with the Acceptable Use Policy as part of these Terms, by creating a Profile and setting up a Profile Page, you acknowledge and agree to each of the following:
Authorized Person. You have legal authority on behalf of your company to sign up for the Directory Services and to create a Profile, the content of which will be displayed on a publicly available Profile Page for your company, and remit payment to us for the Directory Services.
Accurate and Up-to-date Information. With regard to your application, Profile, and Profile Page, and all content uploaded and/or submitted to our Site, you will provide accurate, truthful, and complete information regarding your business including level of expertise, territory of services, licenses, affiliation, contracting job history and keep all such business information up-to-date.
License Information. If your profession or business requires a license, you agree to provide verification of the license or provide us with the necessary information for us to verify it. You agree to keep all necessary licenses current while a Professional with HomePro Match and to alert us promptly when your license expires or is cancelled. You agree that your Profile and Profile Page will accurately reflect your licenses and certifications.
Reviews. Users may review your contracting services on your Profile Page or via an email sent via the Site from your Account and a feature of your Professional account may include the ability to respond to a User's review. All reviews (and your responses) must follow our Review requirements set forth in the Acceptable Use Policy incorporated into these Requirements. We are not required to moderate these reviews but if you believe a review violates the Acceptable Use Policy, please bring it to our attention for follow up. We reserve the right to make the final determination as to whether a review violates our Terms and should be removed. You agree that you will not post a review on your behalf, directly or indirectly, nor permit or authorize anyone to submit a false review in violation of our review requirements.
3. Directory Services Leads.
Definition of a Lead. A “Lead” occurs when: a) a User of our Services contacts you for the first time with respect to specific services via a unique phone number assigned to your account; or b) when we send you electronically a completed Profile Contact Form that is unique to your account and pre-populated with your business name and phone number and the User’s service request. Such Leads are accessible via your Profile Page, on-Site search results or other aggregate listings of contractors on the Site. Users may find your Profile information by using our searchable online directory based on robust search functions that can include location and type of services. We will supply you with Users’ service requests via properly filled-out online forms that request information related to contractor services that is relevant to your type of business and your service area per each service you offer on the Site and as defined at the zip code level by you and approved by us. As well, we will monitor all calls by Users to you using the contact information on your Profile in connection with a service request for your services. We will keep and maintain records of the service requests including recordings of User calls for verification purposes at least 6 months from the cancellation or termination of your account. You agree to pay the applicable fee for each Lead as provided for in the Payment Section below. All Lead Fees constitute advertising fees paid by you to us and are not dependent in any way on the ultimate results of the Lead, e.g., securing or getting paid for any work. You agree to alert us of any Leads you believe are not suitable and that you dispute within the applicable time period set forth in the Fee section of these Requirements. We do not guarantee a minimum number of leads. The appearance of your Profile in a User’s online directory search results is dependent on the User’s search and the information you provided us. We reserve the right to assign search priorities at any time based on the number of similar businesses in your territory, your ratings and reviews, your Profile Page popularity and other criteria. For more information, please see your account.
You will pay us for each and every Lead received in connection with your Directory Services account and any other agreed upon fees as maintained and updated in your account settings ("Fees") by authorizing us to initiate an ACH transfer or our payment processor to charge your credit card, debit card or other payment method for such fees. You agree that we will process your balance due at the end of your billing period via your selected method as set forth in your HomePro Match account unless and until you cancel your account or we terminate it. Unless so cancelled or terminated, we will automatically charge the applicable fee (and any taxes, if applicable) to your payment method at the beginning of each recurring billing period. You may view a statement of your monthly Lead activity and manage your billing on your HomePro Match account.Unless otherwise specified, all fees are in United States dollars and all charges will be made in United States dollars. You are responsible for the timely payment of applicable taxes associated with the Directory Services. Any applicable sales or other taxes are additional to the stated fee. Currency exchange settlements and foreign transaction fees are based on your agreement with your credit card or other payment method provider.If your payment method fails or your account is otherwise past due, you agree to pay all amounts due on your account upon demand and we may collect fees owed using other collection mechanisms (including charging other payment methods on file with us). We reserve the right to suspend your account and/or retain the services of a credit agency for overdue balances. We may, in our sole discretion and in accordance with our then-existing Lead credit policies, issue you a credit ("Credit") for any Fees that you dispute, provided, however, that any and all requests for Credits must be received by us within 30 days of the date that the Fee charge was incurred and will be applied toward future charges to your account. Except as required by law or otherwise stated on the Site or these Terms, all fees are nonrefundable and payments may not be cancelled by the Professional.
Cancellation by you. Unless you have entered into an agreement with us that specifies otherwise, you may cancel your registration with us at any time from your account settings. Upon cancellation, you are obligated to to pay any outstanding balance owed to us.
Termination by us. Unless we have entered into an agreement with you that specifies otherwise, we may terminate or suspend your account (and any related accounts) and your access to the Directory Services at any time, for any reason, and without advance notice. If we do so, your right to continue to use our Services is immediately suspended. Unless prohibited by law, we may refuse service to anyone, at any time, for any reason. We will have no liability for damages that may result from termination of your account.
Termination or Suspension for Misuse. We may immediately terminate your account, or suspend your access to your account, with or without notice, for conduct that we believe is illegal, offensive, harassing, fraudulent or a violation of these Requirements, the Acceptable Use Policy or any other Terms that apply to you, including failure to pay us our Fees. We reserve the right to bar your re-access of our Directory Services and to inform relevant legal authorities of your misuse of our Services, although it is not our responsibility to police your account nor shall we be liable for any damages that may ensue as a result of any nonaction on our part. You will be responsible for any liability that results by such misuse under your account.
Effect of Termination. Upon termination or cancellation, your rights to use our Site to promote your contracting services (including any seals of approval issued by us), including your Profile Page and your directory listing, will be immediately suspended and your password disabled, if applicable. You may lose any information associated with your account, including Your Content. You must delete all public references to our Site and Services, including our Marks and seals of approval, that indicate your affiliation with us. Any provisions of these Terms which by their nature are intended to survive the termination of your use of the Site or Directory Services shall continue to apply after termination.
6. Data Collection.
We reserve the right to change, modify or discontinue the Directory Services at any time in our sole discretion. We will not be liable to you for the effect that may have on your income or ability to generate revenue from these Services.