Basement Systems USA

2092 East Old Philadelphia Road, Elkton, MD 21921

293 Reviews

1 (443) 234-0539

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About Us

Peter Westera A/P Debbie (wife), Owner

Basement Systems USA is a family owned and run basement waterproofing, crawl space and foundation repair company serving Northern Maryland; Southeast Pennsylvania; and Northern Delaware. Here at Basement Systems USA we're proud to be a part of the Basement Systems Network, a connected network of basement waterproofing, foundation and crawl space repair contractors across the nation. Reach out today for a free estimate!

Services Provided

+Basement Waterproofing
- Basement Dehumidifiers
- Basement Floor Crack Repair
- Basement Mold Remediation
- Basement Wall Crack Repair
- Basement Window Installation & Replacement
- Basement Window Well Installation & Replacement
- Elevator Pit Waterproofing
- Exterior Basement Waterproofing
- Interior Basement Waterproofing
+Crawl Space Waterproofing & Encapsulation
- Crawl Space Access Doors
- Crawl Space Dehumidifiers
- Crawl Space Drainage Systems
- Crawl Space Encapsulation & Repair
- Crawl Space Flood Vents
- Crawl Space Sump Pump Installation
- Crawl Space Sump Pump Repair
- Crawl Space Vapor Barrier
- Crawl Space Vent Covers
- Dig Out Crawl Spaces
+Foundation Repair
- Sagging Floor Joist Repair
+Radon Testing & Mitigation
- Multi-Family Home Radon Mitigation
- Multi-Family Home Radon Mitigation System Inspection
- Multi-Family Home Radon Testing
- Radon Mitigation
- Radon Mitigation System Inspection
- Radon Testing
+Remodeling
- Basement Finishing & Remodeling
- Basement Flooring
- Basement Walls & Basement Wall Panels
+Sump Pump
- Sump Pump Installation & Replacement
- Sump Pump Repair & Service
+Windows
- Egress Window Installation & Replacement

Company Highlights

Insured
In business since 1998
Residential & commercial services

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Reviews
Testimonials
Before & After
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By Sam

The half-completed job by the first crew is really the only problem we had, and even though you did rectify it quickly, it was disappointing that it happened at all. But good job responding to the problem on the supervisory level and fixing it quickly.

By Bobby

Only negative comment is that I was told we could get a 6-month interest free loan to pay the balance. Never received information as to process--bank, paperwork, etc. Therefore, we had to pay the balance upon finish of job.

By helen

My basement is dry and the atmosphere in the rest of the house seems must more pleasant and warmer on the coolest of days before actually turning on the heat. Thanks for a job well done.

By Thomas

This company is owned by a very dear friend of mine. I know him and his family personally. I have highest regard for him, his integrity, work ethic, generosity and his care. This company did an excellent service for me and my family. They were very clean and efficient; very quick, and they stand behind there work with a guarantee. I give them the highest review.

By Scott

The only complaint that I have about the work done is that when it came time to return my hot water tank back to its location near the wall of the basement I found that the installers had placed the port hole for the system right where I needed to put my hot water tank in order to reconnect it. Luckily I can still gain access to the port hole and didn't end up having to re-route my piping but it is semi-covered by the tank which is a bit of a hassle. Other than that I was very happy to see that they were able to install the system without having to cut away my finished walls.

By Teija

The whole process was quick andprofessional.I have enjoyed a dry basement for almost a year now. Thank you!

By Craig

have enough workers on hand to complete job same day

By Roula

Mike was very friendly and explained everything he was doing and gave additional suggestions for things i could do around the property unrelated to the basement system put in.

By Lynn

I would like to take this time to let you know how impressed I was with Mike Dyer. He was prompt, knowledgeable and pleasant. He came to my home after the team installed your system. There were several items that needed to be addressed/changed/modified. Mike was able to do all of these. I am more confident about the system now. He explained what he did and why. He was very thorough. I would recommend him.

By Phyllis

By comparison to other companies, there was no hard sale which I appreciated. The salesperson from another company actually expressed anger when I said I needed 3 days to think about it, but the salesperson from Basement Systems even suggested himself I could take some time to think about it. The crew that came out seemed very knowledgeable with the lead guy explaining things in detail. I felt confident with that he was being truthful. We will see when we have a big rain.

By Robert

I could not be more satisfied with Base Systems. They came on time and were extremely courtious and polite. the work was done vey well and they cleaned up really did not leave a mess. All in all Willie Ransomand his crew did an excellent job .

By J

very professional

By michelle

it seems unlikely that any company could earn such a great review.....but i was blown away by the service, efficiency, and overall professionalism of Basement Systems. they went beyond my expectations and i am now enjoying the added space to my house. thanks to a fantastic team!

By Larry

I don't remember all the people I talked to but Jeff and Dave and they work with me to get the job done Jeff even gave me his cellphone number encase I had any problems Can you ask for any thing more great Job again

By Lynda

Absolutely. Wish I had known about you years ago

By Greg

Basement Systems customer service is exceptional. They kept their appointment even tho there was a snow storm the previous night. The installers got stuck in the snow on the way to my home, they were towed out and still came to do the job and didn't leave until it was done.

By Beulah

Beulah Rimel is my aunt. I am filling this out for her. I went into the crawl space after a big rain and the updated system was helping a lot to evaporate the water that seeps in. My aunt's electric bill has gone up, but that was the \"trade-off\": Less water vs. more energy to get less water. (Deborah Harrison)

By charles

Mike Dyer was very helpful, professional

By Loretta

Jeff did a nice presentation with his recommendations and our budget. He responded to all emails and helped us to get the cost down.Jorge and his crew did an excellent job from start to finish. Jorge checked with us every day to ensure we were satisfied and to answer any questions.

By Donald

I've had a lot of work done by Basement Systems, including sump pumps, dehumidifiers, encapsulating crawl spaces, digging French drains, installing basement windows. Your personnel are always courteous and friendly.

Reviews
Testimonials
Before & After
Photos
Awards
Affiliations

Carrol P.
Silver Spring, MD

I am really a most satisfied customer. Your company's quality of service is now the exception in our society but it is still very much appreciated.

Girish S.
Ellicott City, MD

Great customer support. Bernie was excellent and quite professional. Got the job done in a timely manner.

Jane M.
Hyattsville, MD

Chris was great, answered all questions, very patient!

Robert L.
Washington, DC

I would like to personally thank you for your professionalism, understanding, and providing quality repair service outside of your normal servicing areas. In addition, the Service Technician (Dakota) who worked on the sump pump system was exceptional and should be commended for his skillful workmanship

H.T. B.
Columbia, MD

I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.

Clifford M.
Upperco, MD

Jeff was very nice and knowledgeable, he took time to explain things in detail.

Joseph R.
York, PA

The crew was very knowledgeable, positive, punctual, tidy, and hardworking They took the time to explain the process and it made sense. I expected it would take much longer than it actually did. So, it was a great overall experience, and, best of all, no more musty smell! They did a great job.

Ethel B.
Laurel, MD

Gary arrived exactly on time. He is wonderful individual. I didn't feel any pressure with what was described to me for my basement. We discussed all of my option. I was happy with my decision during and after I signed the proper papers. My install was scheduled that very day and in less than 2 weeks I have a new basement. My sump pump was installed without too much interruption to my family life. My basement looks amazing. The waterproofing material and chair rail looks great. It hadn't rained much since the installation, but I am confident that there will be no more problems in my basement with leaking.

Cheryl K.
Reisterstown, MD

Tim was very knowledgeable and personable

Jeane J.
Randallstown, MD

Every person I have spoken to in this process has been professional, polite, and kind, and thank you for sending Jeff, He was great!

Jeanne J.
Randallstown, MD

From start to finish, I received stellar customer service from everyone I encountered when inquiring information about my crawl space...from every person who answered the telephones and my accompanying questions, to the person assessing the situation to the actual team completing the job. This company employs PROFESSIONALS!!!!Thankfully, they were able to schedule an appointment quickly. After assessing the situation, Jeff recommended encapsulation of the crawl space, providing multiple views via supporting photographs to further explain their services and the process.I then contacted Amanda, who performed a miracle and scheduled the encapsulation quickly in less than 2 weeks, April 8, 2022 to be exact.Throughout the process, they kept me informed via telephone calls, emails, and text messages. Due to their sustained excellence and quality customer service, I was fully prepared and had no doubt the tasks would be completed efficiently.Bernie, the foreman, called me April 8 to provide his estimated time of arrival. I met him at my house along with Fernando and Edgar around 9:15 a.m. All three men were pleasant and I felt comfortable with the information and explanations they provided.I left my house while they performed the tasks at hand. Since the house is vacant and the chemicals, etc. they were using can be harsh, I left them to their own devices. Bernie telephoned me around 1:40 p.m. to say they were finished, cleaning up, which was much sooner than their earlier estimated completion time of 6 p.m.When I returned, Bernie provided explanations of the work provided as well as photos of their work and a tour of the exterior work completed. I am beyond pleased with the service I received and HIGHLY RECOMMEND them to my friends, family, and enemies too. Everyone should support this company, as they are credits to their profession.Karrie, Amanda, Ashley, Tina, Jeff, Bernie, Edgar, and Fernando did phenomenal work and I'm glad they were assigned to handling this job! Thank you for every kindness you extended and all our professional encounters.

Chandler D.
Owings Mills, MD

My experience with them was very good. They were very professional. They were very knowledgeable about what was happening in my house and about the issue that we were having. They didn't try to get us to spend needless amount on items that were not going to do anything different. We had someone come earlier and they were charging arm and leg for the job. But the gentleman from Basement Systems came and checked everything out.He had a computer with him and he pulled out everything and explained all the stuff for about two and half hours. He seemed to be pretty relaxed. I thought that it was expensive but it was fine for what we got.

Lisa S.
Owings Mills, MD

I like working with Dave, he is very responsive to my concerns. I dealt with him alot on the phone. Because they are such a good company, they are giving me great warranties. I like the workmanship of the job so far. The technician that came out found out that the motor in my sump pump was not working, he is very thorough. They would always keep me up to date on what was going on, when they would be arriving, and any new information regarding my service.

Anita C.
Owings Mills, MD

Jeff was very knowledgeable and professional. I felt he was being very honest with me and he earned my trust

Antwan S.
York, PA

It went great.The crew was very professional and very kind

Denise F.
York, PA

The company is amazing. The team knows what they are doing. They are also kind andprofessional.

Rosalind L.
Windsor Mill, MD

Very good experience. Came promptly. Very pleased. Gave me recommendations till I wasready to start work.

Cynthia J.
Windsor Mill, MD

Javier was at excellent performance on the job today

Lynn E.
Jessup, MD

After a long night of manually pumping water out after a power outage rendered our sump pump useless, we hired this company to install a new sump pump pit with a waterproof housing and install a second pump and a battery back up. This was in 2012 and we have never had another sleepless night manually pumping again. Jorge, the installer completed the job quickly and professionally. Since then, they have been back to service and maintenance our entire sump pump system and Jorge always comes. I appreciate that they send the person who installed the system because he knows what to look for. They have honored their warranty and we were able to transfer the remaining warranty to a new buyer after we recently sold the home.

Sandi R.
Catonsville, MD

Bernie and William were absolutely wonderful. They were nondisruptive and did a beautiful job and cleanup and were very personable

Reviews
Testimonials
Before & After
Photos
Awards
Affiliations

Before

After

Crawlspace Clean-up in Woodbine, MD

This homeowner was looking for help cleaning up and encapsulating her crawlspace. Basement Systems USA came in and got the job done. Here we installed the Cleanspace Encapsulation System with our Cleanspace drainage matting, which is specially designed to collect and draw water away to the sump pump, our Cleanspace vapor barrier and SilverGlo insulated wall panels. We also built a retaining kneewall to stabilize and better support the area.
Before

After

Sump Pump Replacement in Westminster, MD

This homeowner in Westminster, MD reported their old sump pump was no longer working properly, so they called us for a solution. We knew since their sump pump was old, they would benefit from installing our TripleSafe Sump Pump System. This system is lined with three pumps that will effectively pump water out of the basement and also has a backup battery that will kick in if the power goes out. We also installed our SaniDry Dehumidifier to circulate the air in the basement. Thanks to our System Design Specialist Jeff, and our foreman Bernie, the homeowners' peace of mind was restored!
Before

After

Eldersburg, MD basement needed egress and finishing

Customer wanted to finish their basement and install an egress. We installed out TBF finishing panels and the Rockwell Egress System. This job was tricky, but it turned out great.
Before

After

Elderburg Maryland Basement Needed Egress and Finishing

Customer wanted to finish their basement and install an egress. We installed out TBF finishing panels and the Rockwell Egress System. This job was tricky, but it turned out great.
Before

After

Egress Window Well

New Rockwell egress window and well in Ellicott City.
Before

After

Total Basement Finishing in Ellicott City, MD

This was a remarkable basement make over. We took this basement from storage space to beautiful, useable living and entertainment space completed with a full bathroom.

The installation materials for this project consisted of TBF Everlast Walls, WoodLook-Stoney Oak Flooring, a Complete Ceiling and 5 Interior Doors.
Before

After

College Park MD Egress Install

This customer had a finished basement and was looking to add not only more natural lighting in the basement, but was also in need of an emergency exit. The product for this installation consisted of a Slider Egress Window an Egress Rockwell and Rockwell Cover
Before

After

SmartJack Install in UpperCo, MD

Two steel beams were running East to West in the crawlspace, one was a full beam, the other had a joint with no support. Customer had another company come out and install a temp support but he needed something more permanent. We came out and installed a SmartJack which provides solid support for sagging floors and undersized beams. Smart Jacks are galvanized for corrosion resistance and can hold up to 60,000 pounds
Before

After

EverLast Windows Installed in Reisterstown MD

Old Basement Windows updated to New EverLast Windows
Before

After

Egress Window install in Randallstown MD

Customer had a standard basement window that was cracked and allowing water to get into the finished basement, the customer reached out to us because they wanted to update the standard window to an Egress with hopes that it would help stop the water from getting into the basement.

For this basement project we installed an Egress Window a Wellduct, Waterguard and a SuperSump Pump. The well duct will direct any water getting in through the window well, down the Waterguard which will then flow to the SuperSump to be pumped out of the basement.